Returns & Exchanges
At Keel, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return or exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Package Your Items
Place the items in their original packaging with all tags attached, and securely seal the box before affixing the return shipping label.
Drop Off and Refund
Drop the package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing