Frequently Asked Questions
Everything you need to know about shopping with Keel.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
Keel accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track my order status?
Once your order is placed, you can visit the 'Order Status' page on our website and enter your order number and email address for real-time updates.
Are the products on Keel covered by a warranty?
Many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages under the 'Specifications' tab.